Lost, broken or replaced iPhone while in Hard Mode

Hard Mode is set up on one iPhone. The passcode is kept with your Fokyo account, not on the phone, so losing the phone does not lose the way out — and nobody who finds the phone learns the passcode from it.

The phone is lost or broken

The passcode is safe with your account. To close the record — and before Fokyo can move to a new phone — log in on the web and ask for a release for that device. The normal way out applies: the cooling-off timer.

You have a new iPhone

Fokyo runs on one phone at a time. Install Fokyo on the new iPhone, sign in with the same account and move Fokyo there when the app asks. Fokyo cannot move while Hard Mode is on for the old phone: release it first, on the old phone or on the web.

• Set up as new. A phone that was not restored from your old one has no Screen Time passcode from Fokyo. Once Fokyo is moved there, set Hard Mode up again on it if you want it.
• Restored from a backup or transferred. Screen Time settings can travel with a restore, and that may include the passcode. If the new phone asks for a Screen Time passcode you do not know, it is the one Fokyo holds: ask for a release and use it when you are released. We cannot promise how every iOS version handles this, so check Settings › Screen Time on the new phone before you rely on either outcome.

What does not work

During setup Fokyo asks you to skip the step where iOS offers to recover a Screen Time passcode with your Apple Account. If you skipped it, there is no “Forgot Passcode?” reset to fall back on. That is the point: entering an Apple Account there would let you undo Hard Mode in seconds.

Support cannot read the passcode to you or release you early, for a lost phone or otherwise.

Your plan

Pro follows your account, not the phone. Sign in on the new device the same way you did before and it is there.